Battery and Charging

How long does the battery last?

Up to 1 year on a single charge, depending on usage.

What if the battery dies while locked?

Use a power bank via USB-C to temporarily charge and unlock it.

How long does it take to fully charge?

Around 1.5–2 hours via USB-C.

How do I check the battery level?

The LED blinks red when low. You can also check it in the app.

Access and Security

How do I unlock the Smart Padlock?

Place your registered fingerprint on the sensor. It unlocks in 0.5 seconds. You can also use the Bluetooth via app.

Can I unlock it remotely?

No, for security reasons. It only works via fingerprint or Bluetooth within range.

Does it work without an internet connection?

Yes, it functions completely offline via biometric recognition or Bluetooth.

How secure is the fingerprint sensor?

99.99% accuracy and tamper-resistant for high security.

Fingerprint Control

How many fingerprints can be saved?

10 fingerprints for multiple users.

Can I reset the fingerprints?

Yes, through the Bluetooth app settings or device reset function.

Can I disable or remove a fingerprint?

Yes, via Bluetooth app settings.

What if the sensor doesn’t recognize my finger?

Ensure your finger is clean & dry. If the issue persists, re-register the fingerprint

Strength and Weather

Can I use this printlock in extreme temperatures?

Yes, works in -20°C to 70°C, making it suitable for all climates.

Is it waterproof and weatherproof?

Yes, IP65-rated – resistant to water splashes, dust, and outdoor conditions.

How strong is the padlock?

Made from high-strength zinc alloy, making it tamper-resistant and highly durable.

App and Features

Does it support multiple devices?

Yes, you can manage it from multiple smartphones, but only one phone can connect at a time.

What can I use it for?

Ideal for lockers, luggage, storage units, gym bags, bicycles, gates, and more.

Warranty and Support

What is the warranty?

1-year warranty covering manufacturing defects.

Can I use it for travel (TSA-approved)?

Not TSA-approved, but perfect for luggage security while traveling.

How can I contact support?

Live Chat: Available on our website or you can contact us by filling our form, thanks.